Cancellation, Return & Refund Policy

1. Cancellations

• You can cancel your order 24 hours before the delivery time for a full refund.
• Cakes, Food Items, Fresh Flowers and any Customized / Personalized Products (photo printed, name written) cannot be cancelled once production has started.
• No cancellations for orders placed within 12 hours of delivery time.

2. Returns
We do not accept returns for perishable items (cakes, chocolates, fresh flowers) and customized products due to their personal nature. For decor items, returns are only accepted if the product is damaged on arrival.

3. Damaged / Wrong Product Claims
Please share an unboxing video and clear photos of the product within 30 MINUTES of delivery on our WhatsApp Business +91 7508315168.
If damage is from our side, we will replace the product or issue a refund. No claims will be accepted after 30 minutes or after the product has been used.

4. Refund Process

• Refunds for eligible cancellations / damages will be initiated within 24-48 hours.
• Amount will be credited to your original payment method within 5-7 working days.
• Transaction charges (2-5%) may be deducted for online payments.

5. Non-Refundable Cases
No refund will be given for: Wrong address provided by customer, Recipient not available or refusing to accept the order, Minor variations in design/color, and No unboxing video/photo provided.

6. Contact for Refunds
For any refund related queries, WhatsApp us at +91 7508315168 or email surprisemygift.com@gmail.com with your Order ID.